The System

Empower your team. Empower your members. Empower your bottom line!

Call for a free consultation 650.393.3833 The System

The mPower Selling system is the framework for our integrative sales program. The following tools work in synergy to create the structure of your new or existing sales department.

All mPower Selling templates are provided in Word or .pdf files for quick, click-of-a-button downloads!

Placement Ad Copy, if needed

Sample ad copy for the three essential positions needed for the Member Service Department (sales team)

   -Member Services Director
    -Personal Program Advisors
    -Member Administration Coordinator

Job Description, Expectations & Sample Compensation Plans

Clear explanation of what is expected from each of the three positions plus compensation plans that support the goals of the mPower Selling system.

Standard Operating Procedures Guide
The mPower Selling S.O.P. is a guide to organize your sales department so that it runs smoothly and the expectations are clear. All of the details necessary to operate your sales team based on years of mPower experience is included in this guide including policies and procedures that effect both your sales team and your members. Use it as is or as a template to customize your own version. This is an invaluable tool for managers and owners!

Click here for SOP Table of Contents

Sales Goal Development

Re-forecast your goals including both membership and program sales to be done through your Member Services Department. These goals include expectations from initial membership sales, as well as, service sales to members each quarter.

Price Recommendations for Membership

Learn how to do price incentives without discounting. mPower pricing strategies focus on encouraging service sales at the point of membership sale.

Member Service Director Checklist

A simple to follow monthly checklist for the Member Service Director to keep on track with their sales management responsibilities. This checklist reminds the director of week-by-week tasks that need to be completed in order to facilitate the mPower Selling system.

Tracking & Reporting Tools

Tracking leads, sales and marketing sources are essential to reporting productivity in the sales department. We provide templates of the following for easy duplication:

-Welcome cards for guests

-Telephone inquiry cards

-Point-of-sale referral cards

-Daily worksheets

-Daily production summary

-Commission log and reconciliation form

-Appointment & sales rotation sheet

-Pending (incomplete) membership form

-Membership Transaction Sheet / Addendum

Sales Coaching Tools

The mPower Selling system includes sales coaching protocols that assist personal program advisors in learning how to sell new and existing members with a different approach. Simple coaching tools are provided to assist with these efforts including a basic lifestyle assessment which can be used in the new sales process, as well as, for quarterly member reviews.

Marketing Strategies

The marketing message for your club should match your new integrative sales approach. Sample messages, mediums and internal protocols are recommended to support the mPower Selling system.

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"...our earned Enrollment Fees were $14,000 greater than budget and $54,000 greater than last year...our EBDIT was $100,000 greater than budget and $225,000 greater than last year, after Michele's overhaul of our sales and service department!"

- Don Jones, Executive Director of the Fitness Center & Day Spa at Celebration Health, Orlando FL

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"Point of sale program sales went from an average 5% to 50% in less than 60 days of being on the mPower Selling system. We are collecting more revenue at the point of sale than in all of the years prior to this program."

- Ned Taddei, Executive Director of CLAY, NYC

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